Withdrawal from the contract in the Online Store
If you wish to exercise your right of withdrawal, send us a declaration of withdrawal from the contract in a form you have chosen (e.g. by e-mail or a registered letter) - you may use the model contract at the bottom of the page or sent in your order confirmation, or follow the step-by-step instructions below
Instruction for unregistered users
Send an e-mail to email@example.com - in the title and include your name, surname, order number, name of the returned product, e-mail address, mailing address, telephone number, bank account number in the content of the message.
Remember that declarations of withdrawal from the contract are made in conformity with the current Terms and conditions of the online store, including the rules of personal data protection.
Detailed information can be found in the Terms and conditionsof the online store and enclosures thereto.
Instruction for registered users
Log in to 4fstore.com with your login and password. Then click "Your account" in the top right corner of the page.
In the menu on the left, click "Returns and complaints"
A list of submissions will appear. Click the "Request for Withdrawal/Complaint" button on the right.
In the "Select order" field, select the order in which the returned product is included and click “Next”.
Select "Submission type": Withdrawal from the contract.
Enter your bank account number in the next field.
In the field “This order products” select reported products.
In the field “Additional Information” you may enter a reason for your withdrawal.
Send your submission by clicking “SEND THE SUBMISSION”
Remember that declarations of withdrawal from the contract are made in conformity with the current Terms and conditions, of the online store, including the rules of personal data protection. Detailed information can be found in the Terms and conditions of the online store and enclosures thereto
Completion of the submission
(the same in both above cases)
Wait for a confirmation email. In the message you will find the necessary return notification number (write it on the addressed parcel) and the shipment address.
Pack the product to be returned together with the Declaration of withdrawal from the contract, signed by you, and a proof of purchase – e.g. a copy of the invoice or an adjustment notice (attached to the parcel sent with the goods).
Send the parcel to:
OTCF S.A. Sklep Internetowy
ul. Garbarska 45a
In the event of withdrawal from the contract, we will reimburse for all payments received from you, with the exception of additional costs incurred by you as a result of your choice of delivery method, other than the cheapest usual delivery method offered by us.
Detailed information on withdrawal from the contract can be found in the Terms and conditions and enclosures thereto.