Support Center 4F

You can find the instructions on how to place an order at this link.

Unfortunately, you cannot edit or cancel an order after it has been placed. If you are registered customer you can cancel unpaid order in your  4F account.

New order – registered in the system.

Awaiting payment – applies to prepayment, fulfillment will start after the payment is credited.

In progress – order completion (or payment in the case of prepayment).

Shipment sent – package handed over to the courier.

Under investigation – contact with the customer required before processing.

Completed – shipment delivered, informational status.

Cancelled – order not processed.

Unclaimed – customer did not collect the shipment.

A split shipment means your order arrives in several packages, usually because it comes from different warehouses or stores.

If you cannot add a product to your cart, it means that it is sold out. A message should appear stating that it is unavailable.

Your proof of purchase is sent to your email when your order is shipped, and registered customers can also find it in their  4F account.

You can find information about delivery costs and times at this link.

If the package arrives damaged, you have the option to refuse delivery and fill out a damage report with the courier. If part of the contents is missing or damaged, please contact us within 24 hours of delivery with proof (photos) and a damage report to file a claim.

Check the email with information about the shipment. If the shipment does not arrive within 7 days of placing the order, please contact our customer support.

All orders are shipped from Poland as international shipments. The tracking number status changes on the courier companies' websites only when they enter the country. Also, the status in the app sometimes changes automatically and does not reflect the actual status of the orders.

You can find the return instructions at this link.

If you are sending the goods at your own expense, pack the products and send them to the following address:

OTCF S.A. - Returns Department

Gdańska Street 12

41-250 Czeladź

Poland

We don’t offer exchange. You can return the product and we will refund you money. Then you can place a new order for the desired item.

Unfortunately, it is not possible to return products purchased online in physical stores.

You can find the complaint instructions at this link.

Please note that the cost of retrieving the mistakenly sent product lies with the sender who wishes to retrieve it. Due to the safety of our customers and employees, we do not provide the option for personal pickup of incorrectly dispatched packages. To retrieve such a package, please generate a label with  courier companie we cooperate with: PAXY, or contact our customer service support.

Sometimes, product stock is replenished following returns or restocking.

If a size is unavailable, you can use the reminder button to receive a notification when your desired size is back in stock.

A general size guide can be found on each product page under "How to choose your size?". If you want to find out the exact dimensions of a product, you can contact customer service, who will provide you with accurate information about the product.

As part of the 4F Change strategy, we are gradually reducing the use of plastic, replacing it with paper and recycled materials. We believe that small changes every day lead to big results.

You can access the list of regulations at this link.

The code and discount amount for the current Black Friday sale can be found at the top of our website.

The return period remains unchanged. We offer a 14-day return period for Black Friday orders.

If a product is currently sold out, you cannot order it. You can set up a "notification" to inform you when the product is back in stock.

The delivery time for Black Friday orders is the same as for regular orders.

You can find the registration instructions at this link.

1. Click here to reset your password.
2. Enter the email address you used when registering your account.
3. Then click the "SEND" button.
4. Log in to the email address you provided and find the message titled "4F Password Reset" sent by support@4fstore.com.
5. Open it and click on the "SET NEW PASSWORD" button.
6. After being redirected to the page, enter your new password in the "New password" field, enter it again in the "Confirm new password" field, and click on the "Set new password" button.

You can subscribe to our newsletter on our website, at the bottom of the page, in the left-hand corner. 

You can find the list of stores at this link.