informations about returns

With you have the option of returning the products ordered. We'll accept all returns for any reason within 14 days of their shipping date.
If you want to return any item(s), please send us the complete product (with no traces of being used and all hang tags attached) together with the invoice copy.

If you are a registered user


Sign in to (using your username and password). Then click on the "Your panel" button (upper right-hand corner).


In the menu on the left, click on "SUBMISSIONS”, and then click on the "Report a refund” button. When you see your order, click "DETAILS" and then "RETURN".


When you see the returns form, choose the product(s) you wish to return and enter the quantity.

Fill in the box "Return description".

Enter your bank account number.

Click the "SEND NOTIFICATION” button.

If you are not a registered user


Send an e-mail to [email protected]. In the e-mail subject write "Return, order No.:". Enter your name and surname, order number and the information about the product(s) you want to return.


Finaliztion of the return

(the same in both cases)


Wait for a confirmation email. In the message you will find the necessary return notification number (write it on the package) and the shipment address.


Pack the product to be returned together with the Return form (attached to the package). Make sure you sign the Return form and include the copy of the invoice.


Send your parcel to the following address:

OTCF S.A. Sklep internetowy
al. Garbarska 45a
32-340 Wolbrom


Returns and Complaints Department | Online Store

Monday to Friday 8:00 am - 8:00 pm GMT+1

tel.:   +48 12 384 80 45

e-mail:   [email protected]


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