FAQ - Frequently asked questions

1. A 5% discount on full-priced products
2. Order history
3. Easier order placing

The confirmation link should be sent to the e-mail address you provided during registration. If it is not in the email mailbox, please check the SPAM folder.

1. Click here to reset your password. Enter the email address that you used during registration. Then click "SEND".

2. Please check your email mailbox (the email address you provided in the previous step) and look for the message titled "4F password reset" sent from pomoc@4f.com.pl. Open it and click on "CREATE NEW PASSWORD".

3. When you are redirected to a website, please enter your new password in the "New password" box, then type it again in the "Confirm new password" box, and click "SET NEW PASSWORD".

The link should be sent to your email mailbox you provided. Sometimes, due to the mail server overload, it may take a few minutes. If the email is not in the email mailbox, please check the SPAM folder.

1. Click here to reset the password, and then follow the instructions appearing on the screen.

2. If the password reset did not help, try logging in using the incognito mode. To do this, press the following key combination, depending on your browser:

1. Chrome: CTRL+SHIFT+N

2. Firefox: CTRL+SHIFT+P

3. Opera: CTRL+SHIFT+N

4. Safari: Choose File > New private window

5. Edge / Internet Explorer: CTRL+SHIFT+P

If this solution helped, please clear the cookies in your browser.

3. If you still have problems with logging in, despite following the steps above, please delete your old password saved in the browser:

1. Chrome: Click here.

2. Firefox: click here.

The password should consist of at least eight characters and include at least three out of four types of characters:

1. lowercase

2. uppercase

3. numbers

4. special characters

An example of a password created according the above guidelines: NewPassword!@34

If you cannot add a product to your cart, it means that it is sold out. At the same time, you should see a notice at the website that the product is out of the stock.

Unfortunately, we do not provide service of direct exchange, but you can return your products. Please note that the item to be returned cannot bear traces of use,it must have all the tags and you may not exceed the 14-day refund period. Detailed information about what should be done to return or exchange a product will be sent to you by e-mail.

If you decide to return it yourself, please keep the tracking number of the return shipment.

All products presented on our website are available. If any product has been sold, it "disappears" from the offer and cannot be ordered.

Unfortunately, it isn't. Our store is dispersed across different places (i.e. there is a shop office in one place, cash registers and Accounting Department in another and our warehouse still somewhere else), and it does not allow for the items to be picked up and paid for individually.

We do not. All orders are shipped by the DHL Courier, thanks to which the orders can reach you very quickly. Moreover, you can track the package on the carrier's official website.

No, you don’t. Registration is optional. However, we strongly encourage you to take advantage of the possibility of registration, because it is connected with various benefits. The most important one is a 5% discount on full-priced items for all registered customers.

Creating an account will bring you many benefits, such as: 
1. A 5% discount on full-priced products
2. Quick access to the information about your orders and their status.
3. Fast payment for an order from your account.
4. No need to fill up delivery data on every order (for the next orders - just log in).
5. Individual return/complaint request.
6. Ability to edit your own data (including password change).

The online order may get at least 3 statuses. Here's a brief description of each: 
a) "New order" - this is the status of the order that is obtained automatically, as soon as the order has been registered in the system 
b) "Awaiting payment" - this status is only given to the order in which the payment method chosen is the online payment; it means that our customer service has not found the money in the system yet and suspends the execution of the order until the payment has been posted to our bank account 
c) "Order being packed" - the shop proceeded to completing the order (in case of prepayment, this status means that the order has been paid for) 
d) "Handed over to the courier" - the order has been completed, and the package was handed to the courier company or the parcel service 
e) "Order in course of clarification" - a status very rarely used, the order receives it only when it is impossible to send a package without the arrangement of some issues with the client (it means that the customer service was trying to contact the customer by email or phone and is still waiting for the customer's decisions) 
f) “order completed” - the status transmitted at a time when the package has been delivered and the courier company has paid the money to the e-shop's bank account informative status only ) 
g) "order cancelled" - status assigned to each order which was not realised (regardless of the reasons).

The standard courier delivery does not make it possible for the customers to choose the time of the delivery (the delivery time is not guaranteed). That is why we cannot guarantee the precise time of the delivery. There is also no possibility of choosing alternative delivery addresses. However, if you have a problem with picking up the package at the times proposed by the courier, please e-mail us. We will try to find a solution. In case of delivery to a polish address we can offer InPost Parcels for those customers who might have a problem picking up their parcel from the courier. If there is a Paczkomat InPost in your area (they are now available in most cities, in big cities there are often several of them), choose this method of service. The order will then be delivered to your chosen Paczkomat InPost, where you will be able to pick it up at any time (even at night) within three days.

Unfortunately, there is little we can do about it. Some chosen prices are being reduced at given point without our prior knowledge. Hence, our Customer Service may not know about the forthcoming discounts.

In case the parcel arrives damaged, you have the option to refuse the delivery and fill in damage report with the courier. If a part of the content is missing or damaged, please contact us within 24 hours from the delivery with proof (photos) and a damage report in order to register a complaint.

PayU is a payment system that offers you a lot of payment methods to choose from, including a traditional bank transfer. We recommend finalizing the transaction through this system because it allows you to see at once that the transaction has been completed and that the package can be sent to you. The payment directly to our bank account is also possible, however, the process of finalizing the payment (i.e. the receipt of information from the Accounting Department that the order has already been paid for) usually takes longer – that is why we do not give our account number on the website. If, for some reason, you would prefer to transfer the money in this way, please send us an email and we will give you all the necessary details individually.

We will make every effort to get it for you. Please send us an email with the name, color, and size of the product that you are looking for. If it is available in our main warehouses, we will bring it to our store.

First of all, we would advise you to take a look at the size guide presented on our website. If you find the information presented there insufficient, please take a look at the product description, where, in most cases, you will find a table of the product measurements. To choose the correct size, measure your clothes (i.e. if you buy pants, measure your current pants that you are already using) and, based on this, choose the proper size. For more information, click here.

Unfortunately, it is a very difficult question. We make every effort to make sure that our photos capture the actual state of the products, however the color displayed on the monitor depends not only on the pictures, but also on the monitor settings, matrix, etc. Generally, the same image on different monitors may be displayed differently.