COMPLAINTS

Instruction for unregistered users

Instrukcja dla Klientów nie posiadających Konta użytkownika

Send an e-mail to support@4fstore.com -- enter "Complaint, order no. ..." in the title and include your name, surname, order number, name of the product you are complaining about and a reason for complaining, e-mail address, mailing address, telephone number, bank account number, a form of compensation in the content of the message.

Remember that filing and considering complaints is performed in conformity with the current Terms and Conditions of the online store, including the rules of personal data protection. Detailed information can be found in the Terms and Conditions of the online store.

Instruction for registered users

STEP 1.

STEP 2.

In the menu on the left, click "Return and complaints"

STEP 3.

A list of submissions will appear. Click the "Apply for Withdrawal/Complaint" button on the right

STEP 4.

In the "Select order" field, select the order in which the product subject to the complaint is included and click “Next”

STEP 5.

Select "Submission type": Complaint

STEP 6.

Enter your bank account number in the next field.

STEP 7.

In the field “This order products” select reported products.

STEP 8.

Select the rights resulting from legal regulations you want to exercise.

STEP 9.

In the field “Additional information” don’t forget to state a reason for the complaint.

STEP 10.

Send your submission by clicking “SEND THE SUBMISSION”.

COMPLETION OF THE SUBMISSION

(the same in both above cases)

STEP 1.

Wait for a confirmation email. In the message you will find the necessary complaint number of the purchased goods.

STEP 2.

Pack the product subject to the complaint together with the proof of purchase (e.g. a copy of the invoice or an adjustment notice and send it to the address:

OTCF S.A.
Complaints Department
ul. Garbarska 1
32-340 Wolbrom

ATTENTION!

Please do not send back the goods subject to the complaint "cash on delivery" because we do not have technical capacity to receive such consignments.

STEP 3.

You will receive an e-mail from the online store with information concerning the way of considering of your complaint. If you have any questions regarding the complaint, please contact the Return and Complaints Department.

RETURNS AND COMPLAINTS DEPARTMENT

open from Monday to Friday from 8:00 a.m. to 4:00 p.m.
tel.: + 48 12351 06 78
e-mail: support@4fstore.com

Information for EU consumers: An online platform for consumer-business dispute resolution at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr . The ODR platform is an interactive, multilingual one-stop-shop website for consumers and entrepreneurs seeking an out-of-court settlement of a dispute concerning contractual obligations arising under an online sales or service contract.